Our Exchange Policy
The original product(s) must be returned to Bailey Blu and a separate order placed for any new products you wish to have delivered. Feel free to give us a call and we'll help you through the process.
Our Return Policy
We really want you to love shopping at Bailey Blu so if ever you want to return a product, Bailey Blu has a very simple return policy:
In-store or local delivery: 10 days
Please keep the original sales receipt, but in case you misplace it, we’ll do our best to find it in the computer! (for your convenience, we will ask to add your name into the computer at the time of purchase for this purpose)
Online Canada: 30 days
Please keep the original sales receipt, but if you lose it, don’t worry – we will find it in the computer!
For our dry foods: 100% satisfaction guaranteed. If your pet doesn’t like it, we’ll take it back! We’ll even take it back opened!
For everything else: you can return all unused/unwashed products that are still in their original packaging and original condition (tags attached, unopened, labels intact, unworn, and/or not covered in pet hair), provided the item is not final sale.
Here’s the list of products that are final sale:
- Custom Orders
- Engraved Tags
- Dehydrated Treats
- Raw by Bailey Blu
As for any defective products, we’ll be happy to replace them.
All refunds will be made in the same method as the original payment. Please allow up to 10 business days for refunds to appear on your credit card statement.
All raw products are non-refundable/non-exchangeable, without exception.
Online returns: If you find yourself needing to return or exchange a product, just send us a quick e-mail with the details of the return before sending the item back. We’ll reply within 48 hours.
- Securely pack your return merchandise to protect it from damage during shipping.
- Bailey Blu is not responsible for packages lost or damaged during return shipping.
- Original shipping and processing fees are non-refundable.
- Return shipping expenses are to be paid by the customer.
- An e-mail notification will be sent once the return has been processed.
- Please allow up to 10 business days for refunds to appear on your credit card statement.
- Items received as gifts can be returned for store credit.
Return to:
Bailey Blu Pet Boutique
6152 Sherbrooke St West
Montreal, Quebec
H4B 1L8