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CURBSIDE PICKUP, LOCAL ORDERS & DELIVERIESBailey Blu is pleased to offer convenient in-store and curb side pick up on all orders and free delivery on all orders of $69 (total before taxes) or more, to the following boroughs: NDG, Montreal West, Cote St Luc, Hampstead, Westmount, Cote des Neiges! For more information please visit SHIPPING & DELIVERY.
FREE CANADA WIDE SHIPPING BY POST!We are super pleased to offer FREE shipping on all local and Canadian orders over $99 (before tax, some exceptions apply)!* For more information please visit SHIPPING & DELIVERY.
LOYALTY PROGRAMSWho doesn’t love to save a little money? That’s why Bailey Blu is pleased to offer loyalty programs for all of our dry food and Ziwi Peak products! No need to keep your receipts and upc’s - we’ll keep track of it for you!
Ziwi Peak Air Dried Food: Buy 10 bags of the same size and receive 1 free bag. *Free bag will be determined based on your previous purchases.
Canned Food: Buy 10 cases of 12 cans each (can be mixed) and receive 1 free case.
Orijen & Acana For every 12 bags (of the same size, same line) that you purchase, the 13th bag is on the house! And if you rotate between the different formulas, we will be pleased to give you the bag of lesser value for free.
Go Natural Dry For every 10 bags of the same size that you purchase (not including the trial size), the 11th bag is free. And once again, we’ll keep track of everything so you don’t have to!
FREE WRAPPING!Yes, we can wrap! With lovely blue tissue paper and cellophane! We promise we’re champion wrappers. Perfect for surprise presents! Just check the box next to "Gift Wrap this Item" on the item's description and any message you’d like us to include with the gift.
GIFT REGISTRY (COMING SOON)Beds and food and toys, oh my! So much to consider when it comes to bringing a new pet into your home. Let us make things easier for you by creating an online Bailey Blu gift registry! Because getting a new pet is a lot like preparing for a new baby, just much furrier and more tail wagging! If you're welcoming a new pet to the family or celebrating a special occasion with your pet, consider making gift giving a little easier for friends and family by creating a Bailey Blu gift registry with an easy click here! To find a particular Gift Registry, enter one of the following: first name, last name, registry name or the date of registration. If you can't seem find the Registry that you’re looking for, it might be because some customers choose to keep their Registry private. If that’s the case, just contact your friend/family and ask them for a direct link.
OUR CUSTOMER SERVICE PROMISEEvery member of the Bailey Blu staff receives extensive training and are perfectly prepared (and pleased!) to answer any questions you may have, 7 days a week. That’s our promise to you. The relationships we develop and foster with our customers are what keep us so keen! and what makes our work so rewarding. We’re professional, personable, knowledgeable and (gasp) real humans! Read our customer testimonials to see why so many people love shopping at Bailey Blu.
SPECIAL ORDERS & RESERVATIONSLooking for a particular product but can’t find it in our webstore? Don’t sweat it! Give us a shout by email at firstname.lastname@example.org, including all necessary product and contact information, and we’ll see if we can find it for you! Just make sure to give us a few days as it might take some searching on our end. We’ll do our absolute best to find it for you. Need a product put on hold? Just send us a wee email at email@example.com with all pertinent product and contact information and we’ll make sure to reserve it especially for you! Please note that while we are more than happy to hold any product for you for up to 2 weeks, after that, back on the shelf it goes!
OUR EXCHANGE POLICYThe original product(s) must be returned to Bailey Blu headquarters and a separate order placed for any new products you wish to have delivered; placing the new order at the same time as you send the return will ensure a speedy delivery. Feel free to give us a call and we'll help you through the process. You’ll be charged for the new item but we will credit your account as soon as we receive your return!
OUR RETURN POLICYWe really want you to love shopping at Bailey Blu so if ever you want to return a product, Bailey Blu has a very simple return policy:
In-store or local delivery: 10 days
Please keep the original sales receipt, but in case you misplace it, we’ll do our best to find it in the computer! (for your convenience, we will ask to add your name into the computer at the time of purchase for this purpose)
Online Canada: 30 days
Please keep the original sales receipt, but if you lose it, don’t worry – we will find it in the computer!
For our dry foods: 100% satisfaction guaranteed. If your pet doesn’t like it, we’ll take it back! We’ll even take it back opened!
For everything else: you can return all unused/unwashed products that are still in their original packaging (tags attached, unopened, labels intact, unworn, and/or not covered in pet hair), provided the item is not final sale.
Here’s the list of products that are final sale:
- Custom Orders
- Engraved Tags
- Dehydrated Treats
- Raw by Bailey Blu
As for any defective products, we’ll be happy to replace them.
All refunds will be made in the same method as the original payment. Please note that all raw products are non-refundable/non-exchangeable, without exception.
Online returns: If you find yourself needing to return or exchange a product, just send us a quick e-mail with the details of the return before sending the item back. We’ll reply within 48 hours and provide you with an RMA (Return Merchandise Authorization) number that you will include on the return form and on the package itself.
For everyone’s convenience, all returns must be accompanied by the packing slip as well as the RMA number that we provided. Unfortunately, any return sent without both the RMA and packing slip will not be processed. By providing you with the authorization number, we are able to confirm that the item meets the conditions for a return, saving you unnecessary shipping charges!
- Please complete the return form included with your order.
- Securely pack your return merchandise to protect it from damage during shipping.
- Bailey Blu is not responsible for packages lost or damaged during return shipping.
- Original shipping and processing fees are nonrefundable.
- Return shipping expenses are to be paid by the customer.
- An e-mail notification will be sent once the return has been processed.
- Please allow up to two billing cycles for refunds to appear on your credit card statement.
- Items received as gifts can be returned for store credit.
Bailey Blu Pet Boutique
6152 Sherbrooke St West
Online Purchases: When you order from Bailey Blu, we will ask for your name, billing and shipping addresses, telephone number, e-mail address, and credit card information to process your order. Your credit card information will be used only as needed to process your transaction. We will retain your order information only for purposes of tracking your order. Your credit card information is not retained for any purpose.
Bailey Blu’s Online Newsletter: We invite you to join our online newsletter. You may unsubscribe at any time using the "One-Click Unsubscribe" at the bottom of the email.
Bailey Blu's Policy on Disclosure of Information: We will not sell, trade, or rent the personal information you provide to us in making an online purchase, participating in an online contest, or by signing up to receive our online newsletter. We may notify you by e-mail about events or activities at or related to Bailey Blu that we believe might be of interest to you or to alert you about sales or other promotional events at Bailey Blu.
Security: Bailey Blu's secure server software uses industry-standard Secure Socket Layer (SSL) encryption technology. SSL encodes your personal information, including credit card number, name, and address, as it travels over the Internet so that all transactions are secure. Three cheers for SSL!